Lux Casino Responsible Gambling

Gambling on Lux Casino is meant to be entertainment, not a source of income. Any win is based on chance and is never guaranteed.

Only players who are at least 18 years old can register. The checkbox on the registration form confirms this condition, and an account cannot be opened without it. The age limit applies equally to casino games and sports betting.

Problem gambling behaviour shows up in different ways. Chasing losses by continuing to play is one sign. Spending more time or money than planned is another. Hiding your play from people around you is also worth noticing, and so is neglecting daily responsibilities or feeling anxious when you are not playing. If you recognise any of these patterns, acting early matters.

If you feel you have lost control over your gambling habits, you can request that your account be closed. You send this request from the email address registered to your account, and it is then confirmed on the site. This option can be used once every 90 days, and a second closure request within that period will not be processed. Once approved, the account closes after any pending payouts are completed.

There is currently no self-service limit tool on the account. Deposit, session-time, or bet limits are not available as self-service options on the platform. If you want a limit placed on your playing time or spending, you need to send that request to the support team as well, using your registered email address.

Only play with money you can afford to lose, and keep that amount separate from your regular expenses. Increasing your spending to chase back losses is one of the most common triggers of problem gambling, and it is worth avoiding.

Preventing access by anyone underage is every account holder's responsibility. Do not share your login details on a shared computer or phone, and do not leave a session logged in.

For questions or an account closure request, you can reach the support team from your registered email address; requests are handled through that channel.